How the ToolLink data base works
So now that we know where to find everything, let’s go in-depth.
First let’s talk about how exactly ToolLink will work on your customers side.
Your customer will upload a list with hundreds or thousands of items that they need in their system. Using the item ID and company code, the system will then try to find matches in the following order
- The customers own ToolLink data base
- The SalesSupport Server of that manufacturer (if unlocked)
If the system was unable to find a matching item, the customer will create a new, empty item.
If the customer is satisfied with the quality of the item that matched from one of the other data bases, they will download it directly into their system and will not bother you with the request at all. If the quality is not sufficient or the item couldn’t be found, the customer will request the item from you. It doesn’t matter in that case, if they are missing one attribute, the STP and DXF files or if the file is empty and has no information at all.
To you, this is a difference though. There are multiple ways to work on an item that also depend on what information is already in the system and what information is available to you. Follow these steps to complete a request:
- Checking items and interpretation of the feedback
- Fill in the blanks
- Validate the results
- Submit items
You check the item, add any missing information, and then check and fill until the result is satisfying. Then you just submit the items and see what your customer thinks of the results. Your customer in return will check the items, then import them into their system and let you know if everything’s ok.